TotalFlo products will be (under normal use and service) free of defects in material and workmanship from the date of original purchase for the period specified in the Installation and Operating Instructions in the place of purchase (‘Warranty Period’).

As notified, no spare parts or repair facilities (infield or workshop service) are available for TotalFlo products. If your TotalFlo product is defective we will replace the TotalFlo product free of charge.

TotalFlo Warranty Procedure

• Problem solve using the Installation & Operating Instructions, especially the troubleshooting sections. If this does not solve the problem, or the product is suspected of being defective, stop using it and contact the original place of purchase for advice.
• If the dealer you purchased the TotalFlo product from could not help you resolve the issue, they may require you to return the product to them for review and inspection. Returning the product to the place of purchase is at your cost and is your responsibility. You must provide evidence of the date of original purchase (i.e. dated receipt) as proof of purchase.
• The warranty claim will be assessed by us on the basis of our product knowledge and reasonable judgement and will be accepted if:
  - a relevant defect is found
  - the warranty claim is made during the relevant Warranty Period; and
  - none of the excluded conditions listed below apply
• You will be notified of the warranty decision, and if it has been accepted your replacement product will be dispatched to the dealer for collection from where you purchased it from. If your warranty claim is found to be invalid you must organise collection of the product at your expense or authorise its disposal.

The TotalFlo warranty does not cover normal wear and tear or apply to a product that has:

• been subject to misuse, neglect, negligence, damage or accident
• not been used, operated or maintained in accordance with the Installation and Operating Instructions
• not been installed in accordance with the specified instructions or by suitably qualified personnel
• been modified or altered from original specification, had repairs attempted or tampered with in any way
• been subject to conditions such as incorrect voltage supply, lightning or high voltage spikes, or damage or
• breakdown from exposure to electrolytic action, cavitation, sand, corrosive, saline or abrasive liquids.

To the extent permitted by law, we shall not be liable for any loss of profits or any consequential, indirect or special loss, damage or injury of any kind whatsoever arising directly or indirectly from TotalFlo products. This limitation does not apply to our liability for failure to comply with a statutory consumer guarantee applicable to your TotalFlo product under local laws and does not affect any corresponding rights or remedies that may be available to you under local laws.

In this regard, our goods come with guarantees that cannot be excluded under certain consumer laws (including the Australian Consumer Law). For example, if you purchase our goods in Australia you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

* The TotalFlo warranty is in addition to any rights provided by consumer protection laws and regulations in the country of purchase. Should your product be defective you can choose to make a claim under applicable consumer laws or the TotalFlo warranty.

A Quick Reference Guide is included with the product when purchased new. This warranty is given by Davey Water Products Pty Ltd. For further information, please contact us at:

AUSTRALIA
Davey Water Products Pty Ltd | 6 Lakeview Drive, Scoresby, Victoria, Australia 3179 | Ph: 1300 232 839

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